Privacy policy

Privacy Policy (hereinafter referred to as the “Policy”).

By browsing our website or using our platforms or services, you acknowledge that you have read and understood our Privacy Policy, and you agree that your personal information and data will be managed by it.

Our Privacy Policy includes the following sections:

Purpose of the Privacy Policy
Methods of obtaining consent
Personal information collected
Data processing purposes
Data collection objectives
Treatment processes used
How to access and manage your personal information
Sharing and reasons for sharing personal information with third parties
Storage and personal information
Cookies and profiling technologies
Entry into force
Other information

Purpose of the Privacy Policy

This Privacy Policy is intended to inform our users about how we collect, use, and protect their personal information.

To guarantee this protection, XEOS Imaging ensures that it obtains an individual’s consent before collecting, processing, and disclosing personally identifiable information.

The reasons and methods by which XEOS Imaging, or anyone acting on its behalf, will manage their personal data are explained in this Policy. It is written in plain language to ensure full understanding and informed consent on the part of users.

Methods of obtaining consent

We ensure that we obtain consent before collecting personal information from anyone. This consent may be explicit or implicit and may be given either by the individual himself/herself or by an authorized representative.

We ask for explicit consent, whether orally, electronically, or in writing. However, implied consent may be inferred from an individual’s actions or inactions. For example, providing a name and telephone number to obtain a response is perceived as implied consent to the collection of this information. In determining the type of consent required, we assess the nature of the personal information, the purpose for which it is collected, and the expectations of an individual in a similar situation.

If we intend to use personal information for another purpose, we will specify this new purpose and consent will be sought again.

We will not share personal information outside the terms of this Policy, except as required or permitted by law.

Personal information collected

XEOS Imaging may collect personal information in a variety of ways, but always lawfully and only for clearly stated purposes, as set out in this Policy, or where permitted or required by law.

The personal information we collect, and its level of sensitivity, may differ depending on the nature of your interactions with XEOS Imaging. It is therefore essential for us to clarify which information we use.

We take care to protect all personal information collected. We pay particular attention to data such as:

  • Name and contact information: Last name, first name, e-mail address, mailing address, telephone number, and other similar information used to communicate with you.
  • Credentials: Passwords, secret questions/answers, and similar information to secure access to your account.
  • Demographic data: Information such as your age, gender, country, and preferred language.
  • Subscriptions: Information about your subscriptions to our communications.
  • Browsing: Data related to your use of our websites and tools. This includes data that you provide or that is generated by your interactions and the history of your communications with our team.
  • Support: Information provided in response to requests for assistance.
  • Preferences: Information about your tastes and interests, inferred or provided directly.
  • Inputs: Textual or handwritten data and related information.
  • Other data: Additional information collected during your browsing.

Data processing purposes

We and our partners use technologies that collect non-critical information from your device to improve our offers and deliver advertising and content tailored to your preferences. You have the choice to accept or decline some of these functionalities.

  • Essential and security: We use technologies and cookies that are essential to ensure the optimal operation and security of our online services. They cannot be deactivated. They help us and our partners to secure your connection by recording your identification information, adapting your interface (e.g. choice of language), reducing fraudulent form submissions, and storing your preferences regarding the use of technologies that collect your information.
  • Experience analysis and optimization: The data collected by these technologies plays a crucial role in constantly enriching your browsing experience. It helps us and our partners to understand how you interact with our online features (for example, where you come from and how you browse) and to evaluate and analyze traffic on our platforms by generating statistics and traffic data (such as page views). You may revoke your consent regarding use of these technologies at any time.
  • Marketing and advertising: This data helps us and our partners to record the links you click on and the pages you visit on our online platforms. This enables us to better identify your preferences and suggest offers and services tailored to your interests. It also facilitates the creation of target groups, i.e. sets of users sharing similar interests, so as to personalize our advertising campaigns and to effectively evaluate their impact . You may revoke your consent to the use of these technologies at any time.

Data collection objectives

The data we collect follows the purposes and objectives specified in our Privacy Policy.

Here are the reasons why your personal information is collected:

  • To provide a service: We collect and process the information required to meet our commitments and respect our contractual agreements.
  • To optimize and enhance our products and services: Information obtained from the use of our services may be used to evaluate and improve our offers.
  • To offer personalized products and services: Collecting and analyzing data from your interactions with our services enable us to tailor our products and services to fully satisfy your cultural and entertainment preferences, including the provision of specific adjustments for customers requiring them.
  • To guarantee the confidentiality of our customers: The information we collect helps us to confirm the identity and maintain the confidentiality of those who interact with us, whether by telephone, electronically, or otherwise.
  • To meet legal requirements: We collect data to comply with obligations arising from legislation, regulations, or international agreements.

Treatment processes used

XEOS Imaging is committed to protecting your personal information and to processing it in accordance with industry standards and norms, solely for the purposes for which it was collected, as stipulated in this Policy or any other specific notice. However, given the security risks associated with transmission over the Internet, total protection of such data cannot be guaranteed. Therefore, any information you transmit to us is sent at your own risk.

How to access and manage your personal information

XEOS Imaging ensures that the personal information it holds is as accurate, up-to-date, and complete as is necessary for the purposes for which it is to be used.

You have the right to request access to your personal information to verify it and to request rectification if it proves to be inaccurate. If you believe that your data is inaccurate, or if you wish to consult your information, you can send a request using the contact coordinates given at the end of this Policy.

We will do our best to provide you with prompt access to your data. However, for security reasons, we may need to confirm your identity.

There may also be situations where we are unable to provide you with access to your information, for example, if this would involve disclosing the personal data of another person who has not given their consent, or if there are legal constraints on such disclosure. If this is the case, we will inform you of the reasons why access is being denied.

If your request concerns data on third-party websites or platforms, please contact these entities directly.

Sharing and reasons for sharing personal information with third parties

XEOS Imaging does not disclose your personal information to companies, organizations, or individuals outside of XEOS Imaging, except to our authorized suppliers and partners who require access to such information for the purposes stated in this Policy, and in compliance with its provisions, as well as in the following situations:

  • With your permission.
  • For storage on servers, in which case your information may be routed through other jurisdictions. We only use reputable companies with robust privacy policies.
  • For external processing purposes: We entrust your information to trusted companies or individuals to process it on our behalf, according to our guidelines, in compliance with this Privacy Policy, ensuring data protection is at least as stringent as our own and complying with all other relevant security and confidentiality measures.
  • For legal reasons: We share your information outside our company if necessary to comply with established laws and regulations or if ordered by a court of law.

XEOS Imaging will not sell or rent your personal information to third parties.

Retention of personal information

XEOS Imaging retains the information it collects for varying periods, depending on the type of information and its relevance to our product and service offerings. Throughout this retention period, XEOS Imaging implements physical and technical measures to ensure the security and accuracy of personal information.

Personal information may be stored outside the user’s country of residence, particularly if a third-party supplier or other entity to which we transmit information by this Policy is based abroad. In these situations, personal information may be subject to the laws of the country or territory where it is stored, and local authorities may have access to it.

Once the retention period has expired, personal information is deleted.

Cookies and profiling technologies

With your consent, XEOS Imaging may use cookies, web beacons, pixels, log files, or other technologies to collect specific personal information about visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are data sent by the server to the browser when a site is visited, making it possible to uniquely identify the current session. This information may include details such as your IP address, browser type, and version, the pages of our site you visit, the date and time of your visit, the duration of your session, and other statistics.

Please note that our website may contain links to third-party websites. Our Privacy Policy no longer applies once you leave our site. XEOS Imaging is not responsible for the collection or processing of personal information by these third parties or via these external sites.

Entry into force

This Policy applies as from September 22, 2023.
Update: September 1, 2023

Other information

Privacy Officer
If you have any questions, comments, or concerns regarding this Policy, please do not hesitate to contact the person responsible:

Tony St-Pierre
XEOS Imaging Inc.
1405 boul. du Parc-Technologique, bureau 110, Québec (QC), G1P 4P5
Telephone: (418) 573-5677